How to comaplain about a solicitor

There are many people who might be in the middle of a transaction with a firm of solicitors and are not happy with the service they are receiving. This blog makes two solid suggestions on what can be done in these circumstances.

This type of problem can be very common. It is also extremely serious, as the work that solicitors undertake can often have important, even life-changing implications attached to it. If you believe that you are not receiving the level of service that you deserve, you should not put up with it. You should make every effort to get your case back on track and more in line with your original expectations.

Obviously, there are two ways of going about trying to achieve this. Firstly, you can complain about a solicitors themselves and present them with the opportunity to resolve the matter. Otherwise in the second instance, find another solicitor, there are many out there that all want your business.

This is the crucial thing though, if you can! Sometimes a solicitor may know that you are restricted into having to use their services. As a consequence, they may feel safe to put your case on a back-burner and elect to progress with cases which they feel are more urgent. This is case management and prioritisation and unfortunately every firm of solicitors with a large case load does it.

This does not mean to say that you should put up with a lack of communication and overall service. Don’t. The solicitor will get a LOT of money for taking on your case so it is not unreasonable to expect good customer service.

If this is happening, it is a good idea to write a formal complaint letter to one of the firm’s senior partners. Or you can even rate a solicitor on a website such like  solicitor.info. Plan out the facts very clearly and include any relevant facts. Keep the letter polite and professional and never let your emotions come through in your writing. Adopt the attitude that your complaint will work at this level. Give the solicitor a chance to put the issue right. If you do not feel that your complaint has been resolved satisfactorily, you are entitled to approach the Legal Complaints Service, who may be able to pursue the complaint for you.

If you are in the position whereby you are able to move to an alternative firm of solicitors – do so. Use a solicitors directory which will give you with ratings and feedback on the solicitors in your area, so that you can try to prevent this from happening again. One good example of this type of directory is solicitor.info. On this website you can see what other people think about the service they got from a solicitor which will allow you to make an informed decision.